Your deposit landed, the order timer stopped, and support asked for documents. That is a hold after a crypto aml check, not a random outage. Stop sending more coins, keep the order ID and transaction hash, then follow the checklist: confirm status in live chat, finish only the requested files, and pick refund or resume when review clears. Second deposits make the case harder to unwind.
Summary: If a swap is held after a crypto aml check, stop new sends, confirm status in live chat, finish KYC only with requested files, then pick refund or resume within 36 hours. Mixers and geo-bypass tools do not clear the hold.
Instant exchangers screen addresses with blockchain analytics. A high risk score or high-risk label can freeze the deposit until KYC finishes. This guide covers the path on a non-custodial instant crypto swap: what to do before you send, what a freeze means, and which moves fail policy.
How to confirm geo and stop sending if a crypto aml check already flagged the order
First protect funds you already moved. A crypto aml check on an open order means analytics saw elevated risk on the deposit address, the source of funds, or a linked label. It does not always mean you did something wrong. It does mean the order will not finish until review ends.
- Stop any further sends to the deposit address for this order.
- Copy the order ID from the swap page or email confirmation.
- Save the deposit transaction hash from your wallet.
- Screenshot the order status and any KYC request text.
- Open official on-site live chat only; ignore lookalike links.
- Ask whether the hold is AML-related and which documents are needed.
Confirm you are outside restricted regions before a new swap. EU/EEA users are not onboarded. Tools that hide location to pass the geo checkbox are prohibited and can justify a block on their own. Changing payout details mid-hold usually does not help.
Popular mistake: creating a second order to “retry” while the first deposit is frozen. That splits evidence and can trigger another screen. One order, one support thread, consistent facts.
How to run an aml wallet check in live chat before you create a new swap
If you have not sent coins yet, ask live chat for a free address pre-check. This is the service-side aml wallet check for an upcoming swap: you share the address you plan to use, and support returns a simple decision. You do not receive a detailed risk report. That is enough to decide whether to create the order.
Public free crypto aml checker sites can show a rough risk score, but they are not the exchanger’s decision. For completing a swap, the live-chat answer is the one that matters.
How to prepare before you click Exchange:
- Prepare the sending wallet address you will use.
- Open live chat and state you want a pre-check before creating an order.
- Paste only the address asked for; do not send coins yet.
- Wait for the allow or deny style decision without expecting a full report.
- If the answer is negative, do not open the order with that source.
- If the answer is clear, create one order, confirm network and recipient, then send once.
After a clean pre-check, open the swap widget, confirm the network, and send once the deposit address appears. Fixed mode: 1% plus network, rate held 12 minutes. Floating mode: 0.5% plus network, locks after funds arrive. For the full create-order flow (modes, timers, one send), see how to swap crypto on an instant exchange.
How to check crypto wallet risk above 40 percent and high-risk labels
AML means anti-money-laundering screening for sanctions, scams, theft, mixing services, and dark markets. Providers named in policy include TRM Ecosystem, Elliptic, and AMLbot. Freeze triggers: risk above 40 percent, or labels such as DARK SERVICE, SCAM, STOLEN, MIXING, or SANCTIONS.
| Criteria | Pre-check | After freeze | Failed AML |
|---|---|---|---|
| Your move | Ask live chat before sending | Complete KYC via AMLBot Forms | No further exchange path |
| Funds outcome | Nothing sent yet | Held until review ends | No exchange and no refund |
| Report detail | Decision only, no full report | Doc review may take up to 30 days | Policy closes the case |
| Best next step | Create one order if cleared | Refund or resume after positive | Contact support for status only |
A medium or high score on a third-party scanner is a warning, not a custom verdict. Treat live-chat pre-check and on-order KYC as authoritative. Read the AML Policy before you argue timelines in chat.
How to complete KYC via AMLBot Forms without extra files
KYC means know-your-customer: proving who controls the funds. Verification runs through AMLBot Forms (Safe3 UAB). Typical asks are email, a photo of your ID, and a selfie or liveness check. Upload jpeg or png only. Send what was requested; extra PDFs slow review.
- Open the AMLBot Forms link from official support or email.
- Enter the same email tied to the order conversation.
- Photograph the ID on a flat surface with all corners visible.
- Complete the selfie or liveness step in one session.
- Submit once; wait for confirmation instead of re-uploading blindly.
- Reply in the same live-chat thread if support asks for a missing crop.
Document review can take up to 30 days if the liquidity partner has not already frozen assets. Failed AML means no exchange and no refund. Do not change the recipient while KYC is open unless support asks. Resume must use the original recipient details.
Choose refund or resume after a positive review
When review is positive, choose one path. Refund: 5% fee (capped by LP/network cost) to the original send address in about 7 business days. Resume: market rate within 36 hours to the original recipient details. Miss the window and refund rules usually apply.
- Need the payout asset soon: resume within 36 hours if the market rate is acceptable.
- Prefer the original coin back: request refund and track the 7 business day window.
- Unsure which option was recorded: ask live chat to confirm before sending anything else.
Status questions can go to support@revbit.net with the order ID when chat is busy. Keep one narrative: hashes, timestamps, KYC time. Extra high-risk fee can reach 5%, max $100 USD, when that surcharge applies.
What to avoid after a wallet freeze
After a wallet freeze or transaction freeze, several “fixes” fail policy. Mixing services do not wash risk; MIXING labels trigger freezes. Routing through another intermediary raises AML risk. A fresh payout wallet does not erase deposit history under review.
Geo-bypass tools such as VPN, proxy, or anonymisers used to hide a restricted region are prohibited. They do not unlock service for blocked jurisdictions and can themselves justify a block. Treat them as a dead end, not a tip.
Also useless: parallel tickets with conflicting stories, or a third-party “clean” certificate as if it overrides the screen. Stick to requested KYC, then use refund or resume rules. For a later swap, pre-check again when the counterparty looks unfamiliar.
Frequently asked questions
What if a transaction or wallet doesn’t comply with AML?
Stop sending more coins. Open official live chat with the order ID and ask for the hold reason. If KYC is requested, complete AMLBot Forms with only the asked files. If review fails, expect no exchange and no refund under policy.
How can I know if a transaction or wallet is risky?
Before you create an order, ask live chat for a free address pre-check. You get a decision without a detailed report. Third-party scanners can hint at risk, but the exchanger’s screen decides whether your deposit will freeze.
My exchange account is frozen. What should I do?
On a non-custodial instant swap there is usually no long-term account balance; the freeze is on the order deposit. Save the order ID and tx hash, contact live chat, and follow KYC if requested. Do not open a second deposit to the same address.
What should I do if the risk score is Medium or High?
Do not send to a new swap yet. Request a live-chat pre-check for that address. If support signals elevated risk, choose another source of funds that clears pre-check, or pause until you can complete KYC if funds were already sent.
What happens if I do not perform AML wallet checks?
You can still create an order, but a post-deposit crypto aml check may freeze funds above the 40 percent risk threshold or on high-risk labels. Pre-checking in chat reduces that surprise. Skipping checks does not remove screening.
What does a crypto deposit frozen after an AML check mean?
It means analytics flagged the deposit and the swap is paused pending KYC or a final decision. Complete requested documents, wait for review (up to 30 days if the LP has not frozen), then choose refund or resume only after a positive result.
Can I get a refund if KYC fails / after a positive AML review on a swap?
If AML fails, policy is no exchange and no refund. After a positive review you may request a refund with a 5% fee (capped by LP/network cost) to the original send address in about 7 business days, or resume at market within 36 hours.